Privacy policy

Reme is dedicated to safeguarding the security, integrity, and confidentiality of our customers' personally identifiable information. We employ a range of physical and electronic security measures to protect personal data from unauthorised access, alteration, or disclosure. These measures include controlling physical access to our premises, utilizing firewalls, and maintaining secure databases. Our Privacy Policy outlines Reme' practices for handling personal and non-personal information in accordance with relevant local laws and regulations.

Before using the Reme website at www.remeskincare.com.au, please carefully review our Privacy Policy.

Reme does not and will not sell any of your personal data to third parties. However, we may share data with certain categories of companies as necessary to deliver our services:

  • Professional dispatch and return companies, such as the delivery firms selected by you at checkout.
  • Approved professional payment service providers, like AfterPay, once selected at checkout for their payment services.
  • Professional service providers, including advertising and marketing partners.
  • Professional analytical tool providers.
  • Law enforcement, Shopify Payments, and PayPal (for fraud prevention and handling chargebacks), to combat fraudulent activity related to disputed purchases.

By utilizing the Reme website (www.remeskincare.com.au), you agree to our Terms and Conditions and consent to the collection, use, storage, processing, and disclosure of your information as described in our Privacy Policy.

HOW WE GATHER YOUR INFORMATION

There are several methods through which Reme collects information from you:

  1. Email signup on the www.remeskincare.com.au website - this can occur at various points on the website, such as the email gate or footer, or during checkout.
  2. Collection of navigational information about visitor activity on our website, including analytics and tracking.
  3. Information gathered when signing up at an event.

CONTACT HISTORY

Your contact history encompasses any interactions you've had with us via phone, chat, email, or social media. This information is utilized for customer support purposes and to train staff members, ensuring optimal customer service delivery.

HOW WE UTILIZE YOUR INFORMATION

To provide our customers with efficient and personalised service, we may request information from you. All personal data collected is recorded, used, and safeguarded in accordance with prevailing data protection laws and our privacy policy. Primarily, we employ your personal information for the following purposes:

  1. Sending you relevant information via email about products, offers, and news, provided you have opted in to receive email or product notifications.
  2. Analysing visitor activity on the www.remeskincare.com.au website to understand interests and needs, thereby improving our products, services, and tailored content.
  3. Enhancing your web experience on www.remeskincare.com.au, ensuring seamless checkout and browsing without errors.

NON-PERSONALLY IDENTIFIABLE INFORMATION

Navigational data collected enables us to discern which areas of our website are most frequented, aiding in ongoing improvements to your online experience. Additionally, information such as browser version, device details, and IP addresses may be gathered to further enhance our website's functionality and security measures.

COOKIES

Reme utilizes cookies to facilitate order placement, remember items in your shopping cart, recognise return visits to the website, and analyse visitor behaviour. You have the option to configure your computer to alert you each time a cookie is sent to your browser or to disable cookies entirely through your browser settings. Furthermore, we collaborate with third-party companies that employ tracking technologies to serve advertisements on our behalf across the internet. These entities may collect non-personally identifiable information regarding your visit to www.remeskincare.com.au. You retain the ability to restrict, block, or delete cookies from our website at any time.

THIRD PARTY LINKS

Reme may suggest links to third-party sites to our customers. Please note that we're not responsible for the content on these sites and cannot be held liable for any potential damages incurred from that content.

HOW TO CONTACT US

We value feedback from our customers. If you have any questions or feedback about our privacy policy or would like us to stop using your information, please feel free to contact our Customer Service team by emailing us at remeco2022@gmail.com.